I’ve had to go through the process of changing the DNS and SIP Proxy domains on all of our IM&P. Sifting through the documentation can be a bit daunting/confusing. Here is a quick bullet point list on how to go about that exercise. If you are only wanting to change the DNS domain simply skip the step to change the SIP domain.
- Add DNS Records and remove or disable old DNS entries
- Verify dns from CLI (“utils network host [hostname]” and “utils network host [ip-address]”)
- Disable HA
- Delete any inter-cluster peers (“Presence > Inter-Clustering”)
- Run the following commands from CLI on both Servers: utils service stop Cisco Config Agent
utils service stop Cisco Intercluster Sync Agent
utils service stop Cisco Client Profile Agent
utils service stop Cisco Presence Engine
utils service stop Cisco OAM Agent
utils service stop Cisco SIP Proxy
utils service stop Cisco Sync Agent
utils service stop Cisco XCP Router
utils service stop Cisco Presence Datastore
utils service stop Cisco SIP Registration Datastore
utils service stop Cisco Login Datastore
utils service stop Cisco Route Datastore
utils service stop Cisco XCP Config Manager
- Change the IM and Presence Domain to newdomain.com (“System > Cluster Topology > Settings”)
- Update the Node Name from each server to the new FQDN (“System > Cluster Topology” – Select Subcluster and then the node to be changed.)
- In CUCM Change the application server names to reflect the new FQDN (“System > Application Server”)
- Change the DNS Domain from the CLI on both servers (“set network domain [new.domain]”)
- Reboot Pub and wait for all services to start – this can take 30min to an hour (verify services with “utils service list”)
- Reboot Sub and wait for all services to start – this can take 30min to an hour (verify services with “utils service list”)
- Verify new domain setting on both servers (“show network eth0”)
- Reset database replication from pub (“utils dbreplication reset all”)
- Verify replication re-establishes (“utils dbreplication runtimestate” and utils dbreplication status)
- Regenerate Certificates ( OS Administration > Security > Generate New)
- Reset Tomcat on both servers (“utils service reset Cisco Tomcat”)
- Re-Enable HA (“System > Cluster Topology > Select Subcluster”)
- Add Inter-Cluster Peer (Presence > Inter-Clustering > New”) Reset any needed services
- Test Client Connectivity with new server settings ( Should work with server set to Automatic if proper SRV DNS records are deployed)
I have recently begun deploying both the 9900 series phones and the fancy DX650 to some in our environment. Many use Jabber desk phone control as their primary means of dialing and answering their phone. With the new model phones I set up the usual permissions but found the CTI control through Jabber was failing.
After doing some forum fishing I found that for Jabber Deskphone control to work on the 8900’s, the 9900’s and the DX650 the end user must be put in the “Standard CTI Allow Control of Phones supporting Connected Xfer and Conf” group in addition to the Standard CTI Enable group.
For 6900 series phones the end user must be placed in the “Standard CTI Allow Control of Phones Supporting Rollover Mode” group
I needed to put together a list of available call manager features along with a high level description of what they are/do. I couldn’t find something that met my needs so I created it and thought I would pass it along in case it would help anyone else out. Obviously this not a comprehensive list and is customized for my purposes but it does cover many of the basic features.
User Voicemail – Users can be assigned a voicemail box to which callers will leave messages when the phone is not answered. Voicemail greetings can be customized to use a system generated pronunciation of the users name, a recorded user’s name, or a fully recorded custom greeting. When a message is left by a caller the message waiting indicator on the phone will be lit.
General Mailbox – A general mailbox allows a voice mailbox to be shared among a group of users for common access. Each member of the group has access to retrieve messages from the voicemail box.
- Auto Attendant
An auto attendant can be used to present callers with prerecorded options for selecting which departments or persons they would like to reach. Auto attendant options can allow a caller to directly dial a desired extension, transfer from the auto attendant menu to a preconfigured extension, or be setup in a hierarchical structure of options to guide the caller to a specific selection.
Jabber is a multi-featured communications client that enables several different ways of communicating with others.
Presence – A user’s current status can be displayed on other Jabber clients. Presence states can be based off of a user’s calendar, idle time, WebEx meeting attendance, phone use and other custom messages.
Chat –Jabber serves as an instant message client to facilitate chat sessions between two or more users
Desktop Video – Users with webcam installed on their PCs can use Jabber to launch video calls between themselves and other video enabled users.
Users on a phone call can set up ad-hoc conferences with up to 8 participants without having to use a dedicated conference number. When two users are on a call together, they can use the “Conf” softkey to dial and add other participants.
- Speed Dials
Per location speed dials can be configured by Infrastructure Support.
Individual Speed Dials (Abbreviated Dial) can be configured by the end user.
- Call Park/Directed Call Park
Call Park – When on an active call, a user selects Call Park and a number is chosen by the phone system for the park. The park number is displayed on the phone for later retrieval. The call can be retrieved from the park, by a user dialing the call park number from any phone within the location.
Directed Call Park – When on an active call, a user selects Directed Call Park and dials a pre-configured number at which to park the call for later retrieval. The call is retrieved by a user dialing the pre-configured number from any phone within the location.
- Call Pickup Groups
Call Pickup – Phones are placed into call pickup groups by Infrastructure Support. When a call comes inbound to a phone within the pickup group, any other phone within that group can pick up the ringing call by pressing the “Call Pickup” softkey and then the “Answer” softkey.
Group Pickup – Phones are placed into call pickup groups by Infrastructure Support. When a call comes inbound to a phone in a different call pickup group, a user can answer the ringing call by pressing the “Group Pickup” softkey, dialing a preconfigured group number and pressing the “Answer” softkey.
- Single Number Reach
End users can configure an alternate number, such as a cell phone that also rings when calls come inbound to their primary phone. The ringing of the alternate number can be scheduled for time of day and access lists can be configured to only allow or deny calls from certain numbers.
- Device Mobility
When single number reach is enabled with a mobile phone, a user can start a call on their VoIP phone and seamlessly transfer the call to their mobile phone. Inversely, when a comes inbound to their VoIP phone and the user answers it by picking it up on their mobile phone, the user can seamlessly transfer the call back to their VoIP phone.